Contact

Contact Primcast and get an answer at any hour

Contact Primcast by live chat, phone, WhatsApp or email, day or night, on every plan, free plans too. Chat usually replies in under a minute, and it can look up your account and your server before it answers. If you want a person, say so and you get one.

Call support
desk.primcast Open 24/7

01Pick a channel

Which way to reach us fits what you need

Every channel below is open around the clock. Choose by what you are trying to get done, not by which one feels more official.

APrimcast live chat

A question about your server, an order or an invoice

The AI on chat checks your account and the machine itself before it replies, so the first answer is usually about your server rather than a request for details. When one of our people is on shift, the AI hands them its draft privately and the person usually sends the reply. Say you want a human and one of us takes over the conversation. Write in your own language and chat answers in it.

  • First replyUsually under a minute
  • Account neededNo

BPrimcast phone number

Something is down and you want to talk to someone now

Call the support line. Every call goes to a person, never to a bot, and nobody asking about an invoice is ahead of you. The service level agreement names this line for reporting failed hardware, so calling is what starts the replacement window. Sales has its own number for prices, custom builds and quotes.

  • Technical support+1-646-213-0346
  • Sales+1-646-201-4076
Call technical support

CWhatsApp

You would rather message from your phone

Send a message from WhatsApp on your phone or your computer. Our bot answers there too, and the conversation stays in your app, so you can leave it and pick it up later where you stopped.

Message us on WhatsApp

DPrimcast support email

A long request, a plan for several servers, or files to attach

Email is the right place for anything that needs a full description: a multi-server plan, a custom build, logs or screenshots. Write to support for a running service and to sales for anything you have not ordered yet. What happens after your message arrives is explained on the support page.

  • Supportsupport@primcast.com
  • Salessales@primcast.com
Email support

EBook a call

You want thirty minutes at a time that suits you

Book a half hour with a salesperson and a systems engineer together, instead of catching whoever is on shift. It is free and you are under no obligation. The calendar shows every slot in your own time zone, and a person confirms your booking by email.

Choose a time for your call

02Departments

The right number and address for each team

Sales, support and abuse each have their own line and inbox, so your message lands with the people who handle it.

02Technical support

Once your service is running

Anything that is broken, slow or not behaving the way you expected, at any hour.

03Abuse and compliance

Report spam, attacks or a policy breach

Tell us about abuse coming from one of our addresses. Every report is looked into and dealt with within 24 hours.

03Offices

Where to find us

We have one office in New York and one in Bucharest. Which of our two companies invoices you is explained on the about page.

Flag of the United States

New York, United States

34-18 Northern Blvd, Suite 408
Long Island City, NY 11101

Phone +1-718-873-9104

Flag of Romania

Bucharest, Romania

Bulevardul Dimitrie Pompeiu, Nr. 8
Cladirea Feper
Bucuresti, Romania, 020337

Phone +40-336-810-621

04Questions

Questions about reaching Primcast

01What is the Primcast phone number?

For technical support, call +1-646-213-0346. For sales, call +1-646-201-4076. Our general line in the United States is +1-718-873-9104, and the Bucharest office is +40-336-810-621. Technical support answers around the clock. Sales is at the desk on weekdays from 09:00 to 19:00 Bucharest time; at other hours an assistant takes the line, or you can book a call.

02What is the Primcast support email address?

Write to support@primcast.com about a service you already have, to sales@primcast.com about anything you want to order, and to abuse@primcast.com to report abuse from one of our addresses.

03Is Primcast support available 24/7?

Yes. Live chat, the phone lines, WhatsApp and email are answered every hour of every day, and support is included with every plan, the free ones as well. There is nothing extra to buy to be answered at night.

04Can I talk to a person instead of the AI?

Yes. Ask for a person in the chat and you get one, or call the support line, where a person always answers. When one of our people is on shift, the AI on chat passes its draft to them privately and they reply to you themselves.

05My server is down. What should I do first?

Call technical support, or open a chat and give your account number. The agreement names the support line for reporting failed hardware, and the replacement window starts the moment you tell us: 24 hours on the free tier, down to 2 hours on Gold and Platinum. If we go past it, you are owed service credit. The support page has the full schedule and how to claim.

06How do I report spam or an attack from a Primcast IP address?

Email abuse@primcast.com with the IP address, the time it happened and any logs or message headers you have. Every report is looked into and dealt with within 24 hours.

07Where is Primcast located?

Our offices are in Long Island City, New York, and in Bucharest, Romania. The servers themselves run in five datacenters, in Bucharest, Amsterdam, New York, Miami and San Francisco.

08Can I book a call with Primcast sales?

Yes. Pick a time on the booking page for a free 30-minute call with a salesperson and a systems engineer. Slots are shown in your own time zone, and a person confirms the booking by email.

Still deciding

Tell us what you want to run, and we will tell you what fits

Open a chat and describe the job in a sentence or two. We will point you to the server that fits it, or set up a call if it needs a longer talk.

Book a call instead